Legal
Terms of Service
Last updated 13 September 2026.
1. What Testfolk is
Testfolk sends fictional characters, played entirely by AI software, to a website you control. Each character has a name, an age, a city, an occupation and interests. These are creative character briefs, not real people, not verified demographics, and not a simulation of any particular device, assistive technology or population. Nothing you receive from Testfolk is human research, market research, accessibility certification or professional advice.
2. Your account
You must be at least 18 and provide accurate details. You are responsible for activity under your account and for keeping your password safe. We may suspend or close an account that breaks these terms.
3. You must control the site you test
Before a test runs you confirm, by name, that you own or are authorised to test the website in question, and you verify control of it by placing a Testfolk verification tag on the site. Do not point testers at a site you do not control, at a site whose terms forbid automated access, or at anything requiring someone else's credentials. Testers may create accounts on the site you name, using Testfolk email addresses, as part of the brief you write. You accept responsibility for those accounts and for any content the testers submit while following your brief.
4. How you may use the feedback
The written feedback is yours to use internally, share with your team and clients, and publish — provided it is clearly identified as AI-generated feedback from a fictional character. You may not present it, or allow anyone else to present it, as a review, testimonial, rating, endorsement or research finding from a real person or real customer. You may not strip the AI disclosure from a report or email, and you may not submit Testfolk feedback to any review platform, app store or advertisement as genuine consumer opinion. Misrepresenting AI feedback as human opinion is a breach of these terms and may also break consumer-protection law where you operate.
5. Prohibited uses
No illegal activity; no harassment or targeting of individuals; no attempts to break, overload, scrape at scale, or defeat the security of any site; no using testers to inflate engagement metrics, votes, sign-up counts or reviews on a site you do not control; no reselling Testfolk output as human research.
6. Prices and payment
A test costs a flat price by panel size: $5 for up to 10 testers, $10 for up to 30, $25 for up to 100. Your first test is free with one tester. Payments are processed by Stripe; we do not see or store your card details. Prices may change for future tests, never for a test you have already paid for. See our Refund Policy.
7. Turnaround and availability
We aim to return written feedback within six hours of a test starting. That is a target, not a guarantee. Testers depend on your site staying reachable and on third-party services; some sign-ups fail for reasons outside our control (rate limits, CAPTCHAs, blocked automation), and we tell you when that happens. The service is provided as-is, without warranties, and may be interrupted for maintenance.
8. Intellectual property
Testfolk and its software remain ours. Tester avatars are generated with DiceBear (Notionists, CC0). Tester names are fictional and any resemblance to a real person is coincidental; tell us if a name maps to a real individual and we will change it. Your site content and your brief remain yours; you grant us the licence needed to run the test you asked for.
9. Liability
To the fullest extent the law allows, Testfolk is not liable for indirect or consequential loss, lost profits, or decisions you make based on AI-generated feedback. Our total liability for any claim is limited to what you paid us for the test in question.
10. Changes and contact
We may update these terms; material changes will be announced on this page with a new date. Questions: hello@testfolk.co.