Refund Policy

What you are buying

One test, at a flat price by panel size: $5 for up to 10 testers, $10 for up to 30, $25 for up to 100. Your first test is free with one tester, so you can see the output before you pay anything.

Full refunds

• You were charged twice for the same test.
• The test never started, or no tester produced written feedback.
• Fewer than half your testers returned usable feedback because something on our side failed.
• You cancel before the testers are sent in.

Partial refunds

If some testers finished and others could not — a sign-up wall, a CAPTCHA, a rate limit, or your site going down mid-run — tell us and we will refund the shortfall or re-run those testers, whichever you prefer.

No refunds

We cannot refund a completed test simply because you disagree with the feedback. The testers are AI characters and their opinions are subjective by design. We also cannot refund tests run against a site you did not have permission to test.

How to ask

Email hello@testfolk.co within 30 days of the charge with the test link. We reply within 3 business days, and approved refunds go back to your original card through Stripe within 5–10 business days. Statutory rights, including EU/UK consumer rights, are unaffected by this policy.